FAQ, Policy and T&C
Welcome to Freedom Tours. These Terms and Conditions govern your use of our travel services, including travel packages, taxi services, hotel bookings, and other related offerings. By accessing or using our services, you agree to comply with these Terms and Conditions. Please read them carefully.
By using our services, you acknowledge and agree to abide by these Terms and Conditions. We reserve the right to modify or update these terms at any time, and it is your responsibility to review them periodically. If you do not agree with any of these terms, please refrain from using our services.
For any inquiries or clarifications regarding these Terms and Conditions, please contact us at [email protected]
Last updated: 20-05-2023
Yes, we offer customizable tour packages to suit your specific preferences and requirements. We believe in creating personalized experiences, and our team will work closely with you to tailor the itinerary to your liking.
To inquire or book a tour package, simply reach out to us through our website or contact our dedicated team. We will assist you in choosing the right package and guide you through the booking process.
During the booking process, our team will engage in a detailed conversation with you to understand your travel preferences, including desired attractions, accommodations, and any specific customization you may require. We will ensure that all your queries are answered and provide guidance throughout the process.
The pricing for customized tour packages may vary depending on the specific modifications requested. Our team will provide you with a detailed quotation that includes any additional charges associated with the customization. Transparency is important to us, and we will communicate all the costs involved before finalizing the booking.
Yes, you can request specific accommodations or make changes to the proposed itinerary. Our team will work closely with you to accommodate your preferences, whether it’s selecting a particular hotel or making adjustments to the activities and attractions included in the itinerary. We strive to create a personalized experience that matches your vision of the perfect journey.
At Freedom Tours, your comfort and safety are our top priorities. We provide well-maintained taxis driven by experienced drivers, ensuring a comfortable and reliable transportation experience. Additionally, we carefully select hotels that prioritize guest comfort and follow strict hygiene standards.
We offer multiple payment options for your convenience. You can make payments through secure online platforms, bank transfers, or as per the guidelines provided during the booking process. Our team will guide you through the payment procedure and provide assistance whenever needed.
The minimum and maximum number of participants required may vary depending on the tour package. Our team can provide you with the specific details regarding group sizes and any potential group discounts available.
Yes, a government-approved ID is mandatory for each guest at the time of booking and upon arrival. PAN card will not be considered a valid address proof.
Foreign nationals must share their passport and visa details at the time of booking and upon arrival.
Children above 10 years of age will be considered as adults. There are no charges for children below 10 years of age.
The standard check-in time at hotels is 12 PM, and the check-out time is 10 AM.
Vehicles will be provided as per the group size.
No, personal expenses like portages, tips, laundry, mineral water, etc., are not included in the package cost.
Meals other than those specified are not included in the package.
No, monument camera charges are not included in the package.
Any breakage or damage of items at the hotels/resorts/camps will be charged at actuals.
No, all international and domestic airfare, visa fees, airport tax, or any kind of insurance cover is not included in the package.
If the preferred hotels are unavailable, guests will be accommodated in similar properties.
Freedom Tours reserves the right to rearrange the itinerary due to disturbances such as severe weather conditions, political unrest, or others.
Yes, any rescheduling or rearrangement of the package due to circumstances beyond Freedom Tours’ control might invite additional charges for hotels and/or vehicles.
If a traveler decides to leave the trip in the middle, all expenses from that point onwards will be borne by the traveler. Neither the operator nor Freedom Tours will be held responsible, and no refund will be provided.
Yes, GST is applicable to the package cost.
The applicable refund amount will be processed within 10 business days and will be done in the traveler’s Account.
The cancellation policy states that if cancellations are made 30 days before the date of travel, 25.0% of the total tour cost will be charged as cancellation fees. If cancellations are made 15 to 30 days before the date of travel, 50.0% of the total tour cost will be charged as cancellation fees. If cancellations are made 0 to 15 days before the date of travel, 100.0% of the total tour cost will be charged as cancellation fees.